top of page

PRIVACY POLICY

JoBelle Hair Mastery Privacy Policy

Last Updated: September 24, 2026

​

1. Who We Are

JoBelle Hair Mastery ("JoBelle," "we," "us," or "our") is a luxury hair care, scalp wellness, and hair education business located in Calgary, Alberta, Canada. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit jobellehairmastery.com, book or receive services, purchase products, enroll in our education programs, or communicate with us.

We handle personal information in accordance with Alberta's Personal Information Protection Act (PIPA), the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, and Canada's Anti-Spam Legislation (CASL).

 

2. Information We Collect

We collect only the information we need to provide our services, operate our business, and meet our legal obligations. This may include:

Contact and Account Information: your name, email address, phone number, mailing or billing address, and website account login details.

Booking and Transaction Information: appointment details, service history, purchases, deposits, and payment confirmations. We do not store full credit or debit card numbers on our own systems.

Hair, Scalp, and Wellness Information: information from consultation and intake forms, hair history, allergies and sensitivities, health or medication information you choose to share that may affect the safety of a service, scalp analysis results, scalp scanner and trichoscope images, progress photos, personalized hair growth plans, and progress records.

Education and Student Information: enrollment details, prior training or licensing information, attendance, practical and theory assessments, quiz results and course progress on our online learning platform, and certificates issued.

Photos and Videos: before and after images or videos of your hair, taken only with your consent.

Communications: messages you send us through email, text, social media, contact forms, or reviews.

Website Technical Information: your IP address, browser type, device information, pages visited, and cookie data collected automatically when you use our website.

 

3. How We Use Your Information

We use your personal information to:

  • Book, confirm, and manage appointments, classes, and consultations

  • Provide safe, personalized services, including assessing allergies, sensitivities, and scalp condition before treatment

  • Create and track personalized hair growth and scalp wellness programs

  • Deliver education programs, online courses, assessments, and certifications

  • Process payments, deposits, refunds, and cancellation or no-show fees in line with our booking policy

  • Send receipts, appointment reminders, aftercare instructions, and service updates

  • Respond to your questions, feedback, and complaints

  • Send marketing communications, only with your consent

  • Improve our website, services, and client experience

  • Meet our legal, tax, accounting, and insurance obligations

We will not use your information for any new purpose without first identifying that purpose and, where required, obtaining your consent.

 

4. Your Consent

How we obtain consent: When you book a service, complete a consultation form, enroll in a program, or make a purchase, you consent to our collecting and using your information for those purposes. For sensitive information, such as health details, scalp images, or photos used for marketing, we will ask for your express consent.

How to withdraw consent: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer (see Section 17). Please note that withdrawing consent for certain information, such as allergy or health details, may affect our ability to provide some services safely.

 

5. Photos, Videos, and Social Media

We may take photos or videos to document your hair and scalp progress. These images are kept in your client record for service and progress tracking purposes.

We will only use your photos or videos on our website, social media (including Instagram), or in marketing and educational materials if you give us separate written consent. You may withdraw this consent at any time. We will then stop using the content going forward and remove it from our own channels where reasonably possible. However, we cannot recall content that has already been shared, printed, or reposted by others.

 

6. How We Share Your Information

We do not sell, rent, or trade your personal information.

We share information only with trusted service providers who help us operate our business, and only to the extent needed for them to perform their services. These include:

  • Wix: website hosting, online booking, and our online learning platform

  • Stripe: online payment processing, including payments made through Apple Pay and Google Pay

  • Clover: in-salon payment processing and digital receipts

  • Email, scheduling, and cloud storage providers

  • Our accountant and professional advisors

We may also disclose personal information when required or permitted by law, such as in response to a court order or legal process, to protect our legal rights, or in connection with the sale, merger, or transfer of our business. In the case of a business transfer, we will notify you and your information will remain protected under this policy.

 

7. Service Providers Outside Canada

Some of our service providers, including Wix, Stripe, and Clover, may store or process personal information outside Canada, including in the United States. While there, your information may be subject to the laws of that jurisdiction and may be accessed by courts, law enforcement, or government authorities in accordance with those laws.

You may request written information about our policies and practices regarding service providers outside Canada, or ask questions about how they handle your information, by contacting our Privacy Officer (see Section 17).

 

8. Payments

Online Payments: Payments made through our website are securely processed by Stripe. You may pay by credit or debit card, Apple Pay, or Google Pay. When you pay with Apple Pay or Google Pay, your actual card number is not shared with us. These services use a secure digital token in place of your card details.

In-Salon Payments: Payments made in our salon are processed through a Clover point-of-sale system. When you pay in person, Clover collects transaction information such as the card used, the name on the card, and the date, time, and amount of the transaction. If you choose to receive a digital receipt, we will also collect your email address or phone number through Clover to send it to you. Providing this information is optional, and a printed receipt is available on request.

All of our payment providers comply with the Payment Card Industry Data Security Standard (PCI-DSS). JoBelle does not receive or store your full card number.

With your authorization, a payment method may be securely stored by our payment processor to secure appointment deposits or apply fees under our cancellation and no-show policy.

For more information on how these providers handle your information, please review:

If you are redirected to a third-party payment page, that provider's privacy policy will apply to the information you provide there.

 

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use our site so we can improve it. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the website may not function properly if cookies are disabled.

 

10. Email and Text Communications

With your consent, we may send you emails or text messages about promotions, new services, education programs, and events. Every marketing message will include a simple way to unsubscribe. You may also opt out at any time by contacting us. Even if you opt out of marketing, we may still send you transactional messages, such as booking confirmations, reminders, and receipts.

Contact information collected for digital receipts is used only to send your receipt and will not be added to our marketing list unless you separately consent.

 

11. How We Protect Your Information

We use reasonable physical, administrative, and technical safeguards to protect your personal information, including:

  • Secure, password-protected platforms with restricted access

  • SSL/TLS encryption on our website

  • Limiting access to those who need the information to perform their role

  • Confidentiality expectations for all team members and contractors

While we take privacy seriously, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

 

12. How Long We Keep Your Information

We keep personal information only as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law. Client service records, including consultation forms and progress records, are generally kept for [X] years after your last appointment. Financial and tax records are kept for at least six years, as required by the Canada Revenue Agency. When information is no longer needed, it is securely deleted or destroyed.

 

13. Privacy Breaches

If a privacy breach occurs that creates a real risk of significant harm to you, we will notify you and the Office of the Information and Privacy Commissioner of Alberta as required by law, and take steps to contain and address the breach.

 

14. Your Privacy Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct information that is inaccurate or incomplete

  • Withdraw your consent, subject to legal or contractual limits

  • Ask how your information has been used or shared

  • File a privacy complaint

We will respond to access requests within 45 days, as required under PIPA. We may need to verify your identity before releasing information. If a fee applies, we will let you know in advance.

 

15. Minors

Services for clients under 18 years of age require the consent of a parent or legal guardian, who will also provide and manage the client's personal information. Our website is not directed at children, and we do not knowingly collect personal information online from children without parental consent.

 

16. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

 

17. Contact Our Privacy Officer

For questions, access or correction requests, consent withdrawal, or complaints, please contact:

Privacy Officer: Hajara Dan-Musa, Owner
JoBelle Hair Mastery
Unit 200, Unfiltered YYC
909 5th Avenue SW
Calgary, AB T2P 3G5, Canada
Email: info@jobellehairmastery.com

 

18. Complaints to the Privacy Commissioner

If you are not satisfied with our response to a privacy concern, you may contact:

Office of the Information and Privacy Commissioner of Alberta
Website: www.oipc.ab.ca

Office of the Privacy Commissioner of Canada (for matters involving information crossing provincial or national borders)
Website: www.priv.gc.ca

 

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or in the law. The updated version will be posted on this page with a new "Last Updated" date. Where changes are significant, we will make reasonable efforts to notify you.

bottom of page